J.J. Sullivan offers two different delivery methods: Automatic and Will Call.

Automatic Delivery
With automatic delivery, Sullivan takes the worry out of heating your home by keeping track of delivery times for you. By keeping track of "degree days", we ensure that you never run out of oil. We develop a personalized schedule which lets us know when you will need oil in your tank. Automatic delivery is the most efficient manner for delivery. It is offered at no extra cost.

Will Call
As a "Will Call" customer, you are responsible for monitoring your oil needs. you must regularly check your oil tank and call us when you are running low in order to get a fuel delivery. If you choose this plan, please note:

• Do not let your tank fall below a quarter of a tank!
• Allow sufficient lead time for delivery during regular business hours. We try to deliver within 24 hours but hazardous driving conditions or extreme winter weather may cause delays.
• Our minimum delivery is 100 gallons of oil.
  

Delivery Tickets
You will receiver a delivery ticket whenever oil is delivered. This ticket has a great deal of information. Here is a quick guide to help you understand it.

How to read your delivery ticket
Your delivery ticket contains a great deal of customized information that reflects your specific fuel needs for heating your home. Here's a guide to help you understand the information on your delivery ticket.

1. FUEL TYPE -  "2" means heating oil.
2. TANK SIZE
3. OPTIMUM DELIVERY AMOUNT -  Ideal amount of gallons to be dlivered.
4. SYSTEM TYPE -  "H" indicates hot water system.
5. ACCOUNT TYPE -  Shows credit and payment information.
6. PROJECTED DEGREE-DAY -  The number of seasonal degree-days to be reached before your next day.
7. Printout from our calibrated meter shows exact number of gallons delivered.
8. K_FACTOR -  Your average fuel consumption rate.
9. USEABLE DEGREE-DAYS -  Number of degree-days that will go by between deliveries.
10. This area shows the remaining gallons of fuel for our Pre-Pay customers.
11. Your last six delivery dates.
12. Your last six delivery amounts.
13. The number of degree-days for the season.
14. Your actual K-factor between the last two deliveries.
15. The K-factor used to determine next delivery.

“Sullivan Supreme”

 While most oil companies do not automatically use an additive in their oil, at J. J. Sullivan, we are proud to announce that we use “Sullivan Supreme” as an additive in all the oil we deliver to our customers. We put this additive in our oil because it prevents sediment from forming in the tank and prevents clogged filters and nozzles.  This helps eliminate costly service problems.  Another plus of the “Sullivan Supreme” additive is that it helps oil burn cleaner and hotter.  Finally, the customer has the advantage of up to a 4% better fuel economy.

 Oil distributed by J. J. Sullivan originates in four geographical locations:  the Middle East, Mexico, Russia and the USA.  We buy the oil wholesale from Global, Sprague, Inland and Valero.  it is then stored for distribution in our own storage facility which has the capacity to hold in excess of 200,000 gallons.